We are the business partner for SysAid Technologies Ltd, marketing the SysAid - IT Helpdesk and Customer Service Software. SysAid is web based software that consolidates incident management, asset tracking tools and a whole lot more into an integrated environment.
SysAid will help you:
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Automate handling of service calls to reduce response time and improve service. -
Reduce down-time with efficient system management.
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Improved hardware and software inventory management.
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Use integrated remote control capability to solve your client service requests/incidents quickly and securely.
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Measure IT performance with detailed reports and real time dashboard.
How is SysAid different from other web-based help desk software?
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SysAid is built specifically for IT management. It is better able to meet the demands of organizations seeking internal, web-based help desk software.
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Installing SysAid is a snap and our friendly, knowledgeable support team will quickly remove any obstacle you may encounter along the way.
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SysAid is the only IT software to offer full communication abilities: SysAid not only lets users send e-mail, SMS and instant messages to one another, it can even contact them itself, automatically.
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Time-consuming phone calls are replaced with modern, efficient communication.
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SysAid offers minimal setup and maintenance time. Available as either an installed Edition or an online, On-Demand Edition, SysAid provides record-speed for implementation and integration
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SysAid works on multiple platform environments. Enjoy integration capabilities with Microsoft IIS, Active DirectoryD/LDAP and E-Directory (Novell), SQL/MySQL/Oracle and mail server with multiple domain support. SysAid agent support MS, Linux and MAC OS.
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SysAid offers an all-in-one solution. A single interface provides web based help desk software, remote control, asset management, IT activity analysis tools, and more.
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SysAid is highly customizable: You can add or remove fields, redefine your forms and interface or adjust your translation of the system quickly, with only a few clicks.
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Suitable for technical and non-technical users, SysAid is intuitive and easy to use.
